FREQUENTLY ASKED QUESTIONS
Here’s a list of our most commonly asked questions. If you don’t find the answer you’re looking for here, please reach out to us for help.
chevron_rightWhat is your shipping policy?
We charge a flat $20 plus an additional $1 per bottle for ground shipping, regardless of where you live. So, one case would cost $32 for shipping ($20 flat fee + 12 bottles at $1 each = $12 for a total of $32). Our wines are very sensitive to weather, so during extreme heat or cold , we may hold off on shipping your wines, but we will let you know. You may have the option to pay additional fees to have the wines overnighted to you with ice packs. Please inquire. Wine must be received by an adult over the age of 21.
chevron_rightMy wine never arrived.
That’s not good at all! Please reach out to us at firstname.lastname@example.org with the details of your purchase so that we can track it down and see what happened.
chevron_rightWhat is your return policy?
We do not accept returns.
chevron_rightWhere can I try your wines?
Check out our News & Events page to see events we might be pouring at near you.
chevron_rightMy Lizette is cloudy. Is something wrong with it?
Our wines are hand crafted and part of the process is leaving them unfiltered and unfined. This can lead to a cloudy effect. This is perfectly normal and will not affect the taste. We promise!
chevron_rightHow should I store and serve my Boscoe wines?
Lizette should be stored between 43 and 58 degrees. She’s at her best when served between 48 – 53. Decanting isn’t typically needed for Lizette.
La Fai should be stored between 44 and 68 degrees. She is best enjoyed decanted and served at room temperature (63 -68 degrees).
Certain variations occur with each vintage. We’ll include notes with each purchase for your convenience.
chevron_rightDo you have a tasting room?
Currently, we don’t have a tasting room that’s open to the public, but we hope to open one soon. Be sure to sign up for our mailing list for latest developments.
chevron_rightTell me more about the Collectors Club.
Because we are a small production winery, we only release a limited number of cases each year. The wines are great, so we run out. You can reserve your bottles by joining the Club. The full list of benefits can be found here.
Fine print: you must receive a minimum of two (2) shipments before canceling; after that no cancellation fees apply.
chevron_rightI’m interested in carrying your wine in my restaurant or shop.
And we’re interested in you! Please reach out to email@example.com and let us know who you are and where you’re located. We’ll have someone get back to you as quickly as possible.